Personal AI Support
Setup, practice, and everyday adjustments for existing tools, under the original plan for 1 primary user and up to 3 devices.
View personal support scope →Service details. Confirm scope before starting.
Personal Support and Enterprise Monthly Maintenance
For people already using AI, or businesses needing maintenance for systems, AI workflows, tool integrations, databases, NAS, and network projects delivered or implemented by us. The two types of service have separate scope and overage rates.
View all services →First distinguish support, maintenance, and new implementation
Enterprise Technical Maintenance
Routine checks, content updates, troubleshooting, and minor adjustments within the agreed scope for projects we have delivered or implemented. You can inquire about maintenance for enterprise systems, AI workflows, tool integrations, databases, NAS, and networks. Covered items must be confirmed first and share the original plan's total hours.
View enterprise maintenance scope →Enterprise Adoption and Workflows
New workflows, content workspaces, Instagram automation, and team adoption services require assessment and a quote. They are not automatically included in existing monthly fees.
Explore assessment options →Personal plans are charged separately. Enterprise implementation and technical maintenance are separate; new systems, platforms, and major features are quoted separately. The same time is never counted twice.
Ongoing support — 10 hours
NT$20,000 / month
The 10 hours may be shared across agreed personal/company work for the same client. Unused hours do not roll over. Eligible work, users and scope are confirmed in writing; membership is included without an extra 2 hours.
Personal eligible work & existing terms
Ongoing helpFixed monthly hours
Monthly AI Support
Work through adjustments and practice with support.
1 primary user · Up to 3 devices
10 hours per month, with time records
- Discussion, preparation, documentation, setup, and testing count toward hours
- Training and remote assistance count toward hours
- Up to 2 urgent requests without an urgent booking surcharge; hours still count
- Urgent requests are subject to availability; this is not a 24-hour service
Overage: NT$ 1,000 (member; non-member NT$1,500) / 30 minutes. Subscriptions, APIs, hardware, visits, custom development, and large automation projects are excluded.
Ask about monthly support ↗Time accounting and plan details
The 10 hours cover all discussion, advance preparation, documentation, setup, testing, training, and remote service for this plan, checked against time records.
Up to 2 urgent requests have no urgent booking surcharge, but service time still uses the monthly 10 hours. Availability, handling time, and conditions for additional urgent requests must be confirmed in advance.
Unused hours do not roll over. Cancellations, refunds, business hours, response times, and tax remain to be confirmed in the appointment quote. Service is arranged through inquiry and a confirmed quote, with no online checkout or automatic renewal.
Enterprise eligible work & existing terms
Continuous Improvement
10 hours per month
Conversation and workflow optimization, priority scheduling, and a monthly improvement summary.
Communication, troubleshooting, changes, and testing count, with time records. Unused hours do not roll over. Priority scheduling does not mean 24-hour immediate support.
Separate fee · Enterprise monthly maintenance
After implementation, maintain what you need.
Enterprise technical maintenance applies to enterprise systems, AI workflows, tool integrations, databases, NAS, and network projects we have delivered or implemented. It is separate from personal AI support. Monthly fees are not included in one-time implementation fees.
Eligibility does not mean every plan covers all systems, equipment, or unlimited items. The actual maintenance list, scope limits, and hours follow the original plan and written agreement. Existing equipment or systems built by others require assessment of maintainability, permissions, and data before scope and pricing are agreed. We do not promise immediate takeover. New systems, platforms, and major features are quoted separately.
Routine Maintenance
NT$ 6,800 / month
3 hours per month
Routine checks, content updates, and minor adjustments.
Communication, troubleshooting, changes, and testing count, with time records. Unused hours do not roll over. AI/API usage, hosting, and platform subscriptions cost extra; new features and platforms are quoted separately.
Conversation and Workflow Optimization
NT$ 12,800 / month
6 hours per month
Routine maintenance plus conversation sampling and optimization of existing workflows.
Communication, troubleshooting, changes, and testing count, with time records. Unused hours do not roll over. AI/API usage, hosting, and platform subscriptions cost extra; new features and platforms are quoted separately.
Enterprise maintenance overage: NT$ 2,500 (member; non-member NT$3,800) / hour, minimum 1 hour
Overage requires confirmation before work. Major new features and platforms are quoted separately. No 24-hour immediate support. Personal AI monthly support retains its NT$ 1,000 (member; non-member NT$1,500) / 30-minute rate; the two rates are not interchangeable.
Ask about enterprise maintenance ↗Frequently Asked Questions
Are personal and enterprise overage rates interchangeable?
No. Personal monthly support overage is NT$ 1,000 (member; non-member NT$1,500) / 30 minutes. Enterprise maintenance is NT$ 2,500 (member; non-member NT$3,800) / hour, with a minimum of 1 hour and confirmation before work.
Can unused enterprise hours roll over?
The 10 hours may be shared across agreed personal/company work for the same client. Unused hours do not roll over; other unresolved terms are confirmed in the appointment quote.
Is 24-hour support available?
There is no 24-hour immediate support. Enterprise urgent work is NT$ 5,000 (member; non-member NT$7,500) for the first hour, then NT$ 2,500 (member; non-member NT$3,800) / hour, subject to availability before acceptance. Personal urgent work retains its original rates.
Does maintenance include new features?
Major new enterprise features or new platforms are quoted separately. Reproducible code defects covered by the agreed warranty do not use maintenance hours. AI/API usage, hosting, and platform subscriptions cost extra.
Enterprise needs go beyond bot repairs
AI Workflows
Document requests, document/data organization, human review, and handoff as an actionable workflow. Tools, APIs, and data permissions are confirmed first.
Deliverables and preparation →Content Workspace
Brand asset library, topics, AI copy drafts, review, calendar, and scheduling. The client approves content and publication. No managed content operations or guaranteed output volume.
Custom workspace scope →Instagram Automation
Assess publication, interaction guidance, FAQs, and human handoff subject to official professional-account support, authorization, and review requirements. No unsolicited bulk messaging or guaranteed platform approval.
Account and platform limits →New team adoption services are quoted after needs assessment. Departments, people, existing workflows, training, and total hours are agreed first. New custom APIs, bots, and major workflows receive separate project quotes.
Confirm each step, from needs to handoff
1. Review the current situation
Describe existing tools, delivered specifications, issues, and desired improvements. First determine whether this is maintenance or a new requirement.
2. Confirm scope and pricing
List tasks, hours, permissions, tool fees, and acceptance criteria. Confirm overage first; new features and platforms are quoted separately.
3. Implement and test
Test using approved samples and scenarios. Record work, time used, and results needing client confirmation.
4. Acceptance and handoff
Check against the agreed specification and test cases. Provide operating instructions, work records, and next steps. Acceptance for new implementation follows a separate written specification.
What to prepare before an inquiry
- Assign a business owner and reviewer. Briefly describe the current workflow and the one thing you most want to improve.
- Current tools, platforms, account plans, and management roles. For projects we delivered or implemented, provide specifications or steps to reproduce the issue.
- De-identified documents, FAQs, conversations, or content samples, including normal and exception scenarios.
- Permitted data use, human review, and handoff contacts. Do not put passwords, API keys, or sensitive data in the form.
Required data and minimum permissions are confirmed after the interview. Full mailbox access, file changes/deletion, and external sending are not assumed. Third-party tools, APIs, hosting, and subscriptions remain separate under the original plan.
Enterprise Needs and Maintenance FAQ
Can an existing bot monthly fee cover a new workspace?
No. Existing monthly fees cover only maintenance agreed in advance for projects we delivered or implemented, within each plan's scope and total hours. New workflows, content workspaces, Instagram features, systems, and platforms require separate assessment and quotes.
How are team services priced?
Quotes follow needs assessment, with designated users, workflows, deliverables, and total hours agreed first. Personal AI support, enterprise technical maintenance, and team adoption each follow their own scope. The same time is not counted twice.
What does maintenance deliver?
Work items, time records, and test results within the original plan's hours and scope. The NT$ 20,000 enterprise maintenance plan retains its original monthly improvement summary. Additional documentation or features require scope confirmation first.
Can Instagram send unsolicited bulk messages?
We do not provide unsolicited bulk messaging or methods to bypass restrictions. Official professional-account eligibility, interaction scenarios, authorization, and applicable review must be confirmed. No guaranteed platform approval or fixed launch date.
How is completion checked?
Maintenance starts with agreed goals and reproduction steps, followed by checking results. New implementation has written acceptance cases agreed beforehand. The original bot warranty and rules excluding covered fixes from maintenance hours remain unchanged.
Start with one small task
What would you like
AI to help you do?
Describe your situation, devices, and tools so we can identify a suitable next step.
Contact us on LINE ↗